Case Studies

Shopping Centres

  • Prior Revenue: £74,000
    Outcome: £133,000

    Background:
    A newly acquired city-centre shopping centre needed a fresh strategy to drive occupancy and elevate operational standards. Having partnered successfully with the landlord on previous projects, we were entrusted to spearhead the transformation.

    Our Approach:

    • Conducted a comprehensive review to optimise revenue while mitigating compliance risks.

    • Identified at-risk operators and provided strategic rent concessions to protect income while sourcing replacements.

    • Reimagined mall space with a strategic space-planning exercise.

    • Performed a gap analysis, inviting tenders for new uses and implementing modern kiosk designs.

    • Retendered existing commercial occupiers to align with market value.

    • Diversified vending operations, splitting offers between specialists to increase income and enhance customer experience.

    • Leveraged both physical and digital channels to attract new business.

    Results:
    By exceeding expectations, we not only preserved existing income but significantly enhanced the commercial offer—boosting revenue by 80% and ensuring a more sustainable and relevant retail mix.

  • Prior Revenue: £7,000
    Outcome: £32,000 + £32,000 Lease Agreement

    Background:
    A newly acquired shopping centre with just 10% occupancy required a radical transformation, focusing on local businesses and an “open for business” strategy.

    Our Approach:

    • Conducted a full-scale space-planning exercise, assessing both existing tenants and potential new revenue streams.

    • Collaborated with the centre management team to identify sustainable opportunities.

    • Launched a proactive local procurement initiative to engage businesses in the area.

    • Implemented regular site visits to build traction and improve conversion.

    Results:
    Occupancy surged to 70%, with the majority of businesses now locally owned. Additionally, we secured a five-year lease deal for a national bank worth £32,000 per annum, cementing long-term financial stability.

Retail Parks

  • Prior Revenue: £0
    Outcome: £22,000

    Background:
    With a new owner eager to explore untapped income streams, this retail park lacked any form of commercialisation at the time of our appointment.

    Our Approach:

    • Conducted a full review of the retail park, identifying underutilised spaces.

    • Implemented a space-planning strategy focused on ancillary revenue opportunities in pedestrian walkways and car parks.

    • Partnered with the management team to source and secure valuable revenue streams.

    Results:
    We successfully introduced:

    • Car purchasing services

    • Lockers

    • Washing machines

    • Pop-up promotions
      Collectively, these initiatives generated an annual revenue of £22,000

  • Prior Revenue: £0
    Outcome: £36,000

    Background:
    Following three years of occupancy-focused improvements, the owner sought to maximise additional revenue streams.

    Our Approach:

    • Conducted a full review of the site to assess monetisable spaces.

    • Developed an ancillary revenue strategy in collaboration with the management team.

    Results:
    New income streams introduced include:

    • Local markets

    • Funfairs

    • Lockers

    • Washing machines

    • Pop-up promotions
      Annual revenue has now reached £36,000, with further growth potential identified.

Unique Location

  • Prior Revenue: £12,000
    Outcome: £125,000

    Background:
    This high-profile central London location faced unique challenges due to its heritage status, requiring a thoughtful yet ambitious commercialisation approach.

    Our Approach:

    • Conducted an in-depth space-planning review, balancing commercial potential with site sensitivities.

    • Developed a strategic roadmap to integrate commercial activities while preserving the location’s historical significance.

    Results:
    We successfully introduced:

    • Year-round and Christmas markets

    • High-profile events, including a Wimbledon-themed activation

    • Curated food offerings

    • Brand launches, including Britvic
      These initiatives transformed the location’s commercial viability, driving an impressive annual revenue of £125,000.

Conclusion

By tailoring commercialisation strategies to the unique needs of each asset, we have consistently delivered exceptional revenue growth while enhancing tenant engagement and customer experience. Whether revitalising shopping centres, unlocking retail park potential, or transforming landmark locations, our expertise continues to drive tangible results.