Episode 6 · Centre Management
The Future of Retail Destinations: Tony Elvin on the Art of Centre Management
with Tony Elvin — General Manager, Touchwood Shopping Centre (Solihull)
Paul Clifford sits down with Tony Elvin, Director of Solihull's premier Touchwood Shopping Centre, to unpack the realities of modern centre management. From nurturing vibrant, people-first cultures to balancing the evolving needs of occupiers and visitors, Paul and Tony explore why creating exceptional retail destinations requires far more than managing physical space — demanding genuine passion, strategic vision, and an unrelenting focus on community and placemaking.
Key Takeaways
- Applying hospitality leadership principles to elevate the modern shopping centre guest experience
- Balancing major anchor evolution with agile independent and experiential activations
- Building a people-first, community-connected centre management culture at Touchwood